Using the New Help Center
Recently, the IT team migrated to a new helpdesk ticketing
system which comes along with some great features for everyone in the company
to take advantage of. Specifically, there is a new Help Center to keep track of
your ticket history, and also a Knowledgebase to find articles on commonly used
platforms and FAQs.
The process in which you
submit tickets has not changed – sending an email to IT.Helpdesk@amwell.com describing
your issue/question in detail will still generate a ticket for the team to
review and assist with, but there are now some added benefits to help
better your IT experience.
The process in which you
submit tickets has not changed – sending an email to From the Help
Center’s homepage, you can sign into your account by selecting Sign In
in the top right-hand corner and signing in using your Office365 credentials
after being routed to the Microsoft sign-in page.
Once signed in, you can click on the Knowledgebase to
view the full list of articles (which we will continually be adding to) or Tickets
to see your personal ticket submission history along with the comments added to
those tickets by both IT and yourself. If you navigate to the Tickets
page, you can also create new tickets directly from the Help Center without
needing to send an email.
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