Reset Network Password Via MicrosoftOnline Portal (Windows Users)

For WINDOWS users:

Your password must contain at least 14 characters and one uppercase character, one lowercase character, one number, and a special character, and your password expires every 42 DAYS

1---Open the desktop application GlobalProtect and click Connect to sign in to the VPN with the username format firstname.lastname@americanwell.com. (NOTE: If you are physically located in the office and connected to the corporate network, you can skip this step.)

2. In any browser, please go to https://passwordreset.microsoftonline.com

      Enter your username firstname.lastname@americanwell.com

  Answer the "CaptCha"

From there it will prompt you to receive a text or phonecall or app notification, once this is satisfied, you will then be able to enter a new password!

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